Refunds and Exchange

  • Any item that requires a refund or exchange will need to be examined and the nature of the issue identified by Danda Japan.
  • Please bring back the item within 14 days from the purchase date for all refunds and  exchanges.
  • Strictly no refund or exchange will be given without a receipt to represent proof of purchase.
  • If the product is deemed faulty by our friendly staff, we will gladly refund or exchange the item.
  • If the product has been incorrectly described, we will be willing to refund or exchange the item.
  • No refunds or exchanges will be provided if you changed your mind and not want the item any more.
  • Non-faulty products must be presented in its complete packaging for a possibility of an exchange.
  • Products purchased and used will not be refunded or exchanged.
  • Please click here (http://www.fairtrading.qld.gov.au/Businesses/Refund_sign_goods.pdf ) to view the ACCCs "Refunds and Returns" Guidelines.